Terms of Service


1. Definitions

In these terms and conditions, the following terms shall have the meanings set out below:
"Site" refers to www.larolondon.com;
"We," "us," "our," "Laro" and "Laro London" refer to Laro London Limited, the owner and operator of the Site; and "You," "your," and "user" refer to any person accessing or using the Site.

2. Promotional Terms & Conditions: Product Bundles, Bundle Offers,
Discount, Codes, Multi-Buys

Product Bundles:

  • We periodically present our customers with curated Product Bundles, allowing you to purchase multiple products bundled together at a fixed retail price.
  • The price represents a minimum percentage discount off the total retail price of the individual products on the Site (excluding shipping costs).
  • To purchase, simply add the Product Bundle to your basket and proceed to checkout following the indicated steps. The advertised retail price of the Product Bundle reflects the percentage discount communicated.
  • Product Bundles are subject to stock availability.
  • The bundles and the associated discounts may have an expiration date, and if so, are valid only within the communicated time frame.
  • There is no cash alternative for these promotions.

Product Bundles:

  • From time to time, we release Discount Codes which can be applied at checkout to avail a discount on the total retail price of the products (excluding shipping costs).
  • Each Discount Code may be used only once per customer.
  • Discount Codes cannot be combined with other promotions or offers.
  • There is no cash alternative for these discounts.
  • All sales are subject to product availability.

Multi-Buy Offers:

  • We periodically provide Multi-Buy offers, which allow customers to purchase more than one product at a discounted rate.
  • These offers cannot be combined with Discount Codes.
  • There is no cash alternative for these offers.
  • All Multi-Buy offers are subject to product availability.

General Terms:

  • "Laro" refers to the company and reserves the right to suspend, cancel, or modify these promotions and/or review and update these terms and conditions at any time without prior notice.
  • By continuing to participate in these promotions after any revision of these terms and conditions, you are deemed to have accepted any new or amended terms.
  • In case of any disputes arising from these promotions, the decision of Laro shall be final and binding.

Additional Clauses for Special Promotions:

  • Occasionally, Laro may run Special Promotions that might have their own set of terms and conditions.
  • In such cases, the terms and conditions specific to the Special Promotions
    will take precedence over these general promotional terms and conditions.

Please note that participating in these promotions signifies your agreement to be
bound by these terms and conditions.

3. Delivery Costs and Times

  • Shipping is currently free on all orders over £25 and is £4.50 on orders below this value. Please note that the shipping cost does not count towards the £25.
  • We do not currently ship outside of the UK.
  • Once payment has been processed, we aim to ship all orders within two(2) working days of receipt. From despatch, please allow around 2-3 working days for standard delivery.
  • For international orders, delivery times will vary, and we cannot guarantee a specific delivery timeline.
  • Working days for us are Monday to Friday (not including UK Bank / Public Holidays).

4. Missing Orders and Items

  • Please contact us at info@larolondon.com straight away if your order does not arrive when it should. You should quote your order number, and we will find out what happened to it and get it to you as quickly as we can.
    Unfortunately, we cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.
  • Please contact us at info@larolondon.com immediately if your order is missing any products. We'll find out what happened to your order within three (3) working days and we'll get them to you as soon as possible or give you the option of a full refund of the missing items.

5. Returns Policy and Refunds

  • You may return any unopened, unused and undamaged items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • You will receive your refund within 14 days from the day on which we receive the product back from you, however, in many cases you will receive a refund more quickly. If you need to return an item, simply contact us by e-mail at info@larolondon.com quoting your order number and return requirements.

6. Payment Methods

We use Shopify Payments as our online payment platforms and accept payment from the following:

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Debit Mastercard
  • Maestro
  • Amex
  • Apple Pay
  • G Pay

7. Using Our Site

Any communication or material you transmit to the Site by electronic email or otherwise, including any data, questions, comments, suggestions, or the like is and will be treated as, non-confidential and non-proprietary. Anything you transmit or post
may be used by Laro London Limited or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Laro London Limited has not reviewed all of the sites linked to the Site and is not
responsible for the contents of any off-site pages or any other third party sites linkedto the Site. Your linking to any other off-site pages or other sites is at your own risk. You are responsible for ensuring that your log in details, password and all other details in relation to your account remain confidential at all times.
We try to make sure that all information on the website is accurate and correct at all
times. We will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase,
please let us know. However, because we take these steps, we will not be liable to you for any errors on the website.
8. Intellectual Property
All content on the Site, including but not limited to text, images, graphics, logos, and software, is the property of Laro London Limited or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce,
modify, distribute, or otherwise use any of the content on the Site without the express written permission of Laro London Limited.

9. Privacy Policy

Please review our full privacy policy for further information.
10. Disclaimers and Limitation of Liability Your use and browsing of the Site are at your own risk. Neither Laro London Limited
nor any other party involved in hosting or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, use of, the Site. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Nothing in the above exclusions affects your statutory rights as a consumer.
11. Governing Law and Jurisdiction These terms and conditions, and any disputes arising out of or in connection with their subject matter, shall be governed by and construed in accordance with the laws
of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales to settle any disputes arising out of or in connection with these terms and conditions or your use of the Site.

12. Termination

We reserve the right to terminate your access to the Site or any part of it at any time, without notice, if you breach these terms and conditions or if we believe that your actions may cause legal liability for you, us, or other users.

13. Changes to These Terms and Conditions

We reserve the right to change these terms and conditions at any time, and any such change will be effective to all new orders once included in the text of these terms and conditions and published on the website.
Questions about our T&C's? Get in touch at info@larolondon.com