We understand that sometimes things don't quite work out as expected. That's why we offer a hassle-free return and refund policy for your peace of mind.

Return Process: If you wish to return any unopened and unused items, please do so within 30 days of delivery to be eligible for a full refund. To initiate the return process, simply follow these steps:

• Email us at info@larolondon.com with your order number and the reason for your return.
• We'll provide you with return instructions and a shipping address.
• Once we receive your returned package, we'll process the refund.

Refund Timeline: Your refund will be processed and credited back to your original payment method within 14 days (often sooner) from the day we receive your returned package.

Effective Date: 01/01/2024

Your privacy is important to us. Laro London Limited ("we", "us", our"), owns and operates the website at www.larolondon.com (the "Site"). This Policy describes the personal information we collect about our customers on this Site, how we use it, with whom we may share it, and the choices available to you regarding our use of the personal information. The Policy also describes the measures we take to safeguard the personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights.

How we collect and use your personal information

If you choose to register for our news, offers, promotions or other services, participate in a competition, ask us a question through our “Contact us” link or purchase a product through our Site, we will collect certain personal information about you. This will include your name, address, email, phone number, payment card information and login credentials for your account on the Site, as well as information about what you like to receive from us.

If you choose not to provide us with certain information, we may not be able to offer you certain of our products and services, and you may not be able to access certain features of our Site.

We will use your personal information in pursuit of our legitimate business interests to:

• administer our Site and provide customer services;
• allow you to participate in the interactive features of the Site (e.g. accessing social network platforms);
• process your orders;
• manage your account;
• investigate any complaints about our Site;
• monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime; and
• personalise your experience of our Site.

administer our Site and provide customer services;

allow you to participate in the interactive features of the Site (e.g. accessing social network platforms);

process your orders;

manage your account;

investigate any complaints about our Site;

monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime; and

personalise your experience of our Site.